General Help and FAQs for Pet Products and Support

Our Consumer Care team is always happy to help with any queries, questions or concerns you may have. You can reach them via the Contact Us form, on 1800 640 111, or email contact@aup.mars.com.

We are always keen to hear what our customers are looking for. If the product you're after is not on our site, let us know via the Contact Us form - your feedback genuinely helps shape what we offer next.

ADVANCE™ dry dog and cat food is proudly made in the Central Tablelands region in Bathurst, NSW and ADVANCE™ wet dog and cat food are made in our regional Victoria factory in Wodonga, VIC.

All ADVANCE™ packaging is recyclable - and each pack has clear instructions on the best way to recycle it based on its materials.