Customer Accounts & Data FAQs

After 11.59pm AEST on 25 August, your customer account will no longer be accessible on the ADVANCE™ Pet website. Your order data will be retained securely in the Shopify platform for 2 years in line with Shopify’s Data Retention Policy.

Your privacy matters to us. Mars retains and stores your personal data only for as long as necessary, for the intended purposes for which it was collected, to comply with our legal obligations arising from the processing, to address potential liabilities, and in line with our data retention policy. When personal data is no longer required for legal or other business purposes, we will delete, destroy or anonymise it in accordance with legal requirements. Click here to view our Privacy statement.

Customer data relating to ordering will be retained in the Shopify platform for a maximum of 2 years post closure of the store to allow for access to information related to previous orders if required. After this date, order and customer data will be deleted from the Shopify as per Shopify's Data Retention Policy.

Mars retains and stores your personal data as long as necessary for the intended purposes for which it was collected, to comply with our legal obligations arising from the processing, to address potential liabilities, and in line with our data retention policy. When personal data is no longer required for legal or other business purposes, we will delete, destroy or anonymize it in accordance with legal requirements. Click here to view our Privacy statement.

If you have subscribed to ADVANCE™ My Pet (previously Pet's Club), you will continue to receive the latest ADVANCE™ Pet product news, expert nutrition tips and exclusive offers from our retail partners. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of an email.

You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of an email.